Privacy Policy

1. Information We Collect

We only collect information that helps us serve you better:

• Booking details: name, email, phone number, address, government ID (as required by Indian hospitality regulations), check-in and check-out dates, guest count, and special requests.
• Payment information: processed securely through our payment partners; we do not store full card numbers on our servers.
• Website usage data: IP address, device type, browser, pages visited, and cookies — used to improve site performance.
• Communications: enquiries sent via WhatsApp, email, phone, or our contact form.

2. How We Use Your Information

• To confirm, manage, and honour your reservation.
• To comply with mandatory guest-registration requirements under Indian law.
• To send booking confirmations, updates, and service-related notifications.
• To personalise your stay experience and curated offerings.
• To share occasional offers — only if you have opted in.
• To improve our website, services, and guest experience.

3. Information Sharing

We do not sell or rent your personal information. We share it only in these limited cases:

• With trusted service providers (payment gateways, booking platforms, IT partners) who are contractually bound to protect your data.
• With government authorities when legally required — e.g., police registration of guests as mandated in Uttarakhand.
• When needed to prevent fraud or protect the rights and safety of our guests and staff.

4. Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences, analyse traffic, and improve functionality. You can disable cookies in your browser settings, though some features of the site may not work as intended.

5. Data Security

We apply reasonable administrative, technical, and physical safeguards — including SSL encryption, restricted-access systems, and vetted staff — to protect the information you share with us. No method of transmission over the Internet is 100% secure, but we work hard to keep your data safe.

6. Data Retention

We keep your personal information only for as long as necessary to fulfil your booking, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of record.

7. Your Rights

• Access a copy of the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your information, subject to our legal obligations.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please write to us at info@harsilvillageresort.com.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18 without parental or guardian consent.

9. Third-Party Links

Our site may link to external websites (travel partners, payment pages, social media). We are not responsible for the privacy practices of those sites — please review their policies before sharing information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with an updated date.

11. Contact Us

Questions about your privacy? Reach out to our team — we're happy to help.

• Email: info@harsilvillageresort.com
• Phone: +91 8527458888
• Address: Harsil Village Resort, Near PNB Bank, Harsil, Uttarakhand – 249135